Last Updated: 27th Nov 2025
At Lenos Designs, we strive to deliver high-quality digital design assets with speed and precision. This policy outlines how we deliver your files and how we handle refund requests.
1. Delivery Policy
1.1 Digital Delivery Only All services provided by Lenos Designs are 100% digital. No physical products will be shipped to your address. Deliverables (such as Figma files, Framer links, or image assets) are sent directly to the email address provided at checkout or via a secure download link.
1.2 Turnaround Times We take pride in our speed. Our estimated delivery times are:
- Express Services (e.g., 24hr Landing Page): Initial draft delivered within 24 hours of receiving your complete brief.
- Standard Design Packages: 3-5 business days.
- Custom/Complex Projects: Timelines will be agreed upon in your custom proposal.
1.3 Client Delays Our delivery timers start once we have received all necessary assets (logos, copy, images) from you. Delays in providing these assets or feedback may extend the final delivery date.
2. Refund Policy
2.1 Before Work Begins If you change your mind and request a cancellation before our team has started working on your project, you are eligible for a 100% refund.
2.2 After Work Begins Due to the custom nature of digital design work, we generally do not offer refunds once the design process has commenced. Resources and time have already been allocated to your project.
2.3 Satisfaction & Revisions If you are not satisfied with the initial draft, we offer revisions as part of your package (typically 2 rounds). We will work with you to refine the design until it meets the project scope.
2.4 Exceptions A partial or full refund may be considered under specific circumstances, such as:
- We failed to deliver the initial draft significantly past the agreed deadline without prior notice.
- We are unable to complete the project due to technical issues on our end.
3. How to Request a Refund
To request a cancellation or discuss a refund, please contact us immediately at support@lenosdesigns.com with your Order ID. We review all requests on a case-by-case basis.